Returns & More
Refunds, Returns & Store Credit
How It Works
Our refund and returns policy is simple. You have 65 days to test-drive your new product, bundle or part to make sure you love it. If you don’t, you can return your order for a full refund, for any reason, up to 65 days after your order has shipped.
Please use our self-service returns process below to initiate your return.
To be eligible for a refund, you’ll need to return all parts, screws, bits, etc. that came with your order.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
To be eligible for a full refund, all components (exceptions are made for dash kits) must be returned in like-new condition in original packaging. Head units must be free of scratches, dents, other damage, and the wiring harnesses must be unmodified.
Example of potential missing parts charges.
- Bluetooth Microphone $ 10.00
- Owner's Manual $ 12.00
- Remote Control $15.00
A 6% restocking fee will be applied to all items that have been installed and are being returned (effective 7/16/2024).
A 20% restocking fee may be applied to returns that are not in like-new condition (scratched, dented or damaged) and the component cannot be re-used or re-sold as open-box.
Exterior parts such as suspension parts, handlebars, etc., are not eligible for return once they are installed on the bike. We can only accept returns on these products if they are still new and in-box.
To exchange a product, the customer can either purchase the replacement product and return the original product for a full refund of the original purchase price or the customer can purchase the replacement product once the return is processed and the refund has been issued. Either option must be done within the 65-day return window.
All refunds will be issued to the payment method used when the order was placed. Please allow 1-2 business days after the return is received for review and an additional 3-5 days for refund processing.
We are unable to issue refunds for returned products until they are received at our facility and reviewed to assess any damage and that all components were included.
If a return is received and components are missing, the customer is responsible for paying shipping to return these components. Otherwise, the cost of those components will be deducted from the refund. If the customer is unable to provide the missing components, the full value of that part may be deducted from the refund.
If an exchange is needed because a customer purchases the incorrect product or enters the incorrect vehicle information, they are responsible for the cost of shipping the product back. We can replace the product once that package is received. If the mistake was on our part, we will cover return shipping.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Costs & Reimbursements
Many of our products are sold as DIY kits. We stand by our products 100% and we are happy to aid in troubleshooting and technical support, but there should be no expectation of financial compensation or reimbursement for labor on a DIY product, whether the product is installed by a shop or consumer.
If a customer purchases a product and that product then goes on sale shortly, we will honor the sale price if the sale began within 65 days of the original purchase.
Lost, Missing or Stolen Packages
Once a package leaves our facility, it is the responsibility of the shipping carrier. We are not liable for merchandise once it leaves our facility.
If a package is reported as missing or delivered to anincorrect address, we must file a claim with the shipping carrier. No action will be taken until confirmation is received from the shipping carrier that the claim will be paid out.
If a package is stolen, we can file a claim with the shipping carrier and the customer should be advised to file a police report. No action is to be taken until confirmation of the claim is received from the shipping carrier.
In some cases, a package may be shown as delivered but could potentially show up the next day. Please allow 48 hours before filing a claim.
USPS tracking does not always update –please allow 7 days after the product is shipped before reporting a lost package.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges / Warranty
We replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and we’ll take care of you!
Many products are covered by a limited time warranty (1 year or 3 years unless otherwise stated by the manufacturer).
Warranties cover a direct replacement of the defective component and are not applicable for an exchange for a different model.
If we are unable to determine the cause of the issue, a full replacement bundle may be necessary. For example, technical issues with a head unit bundle may be caused by either a head unit issue or a Maestro/PAC issue.
Damage caused by the purchaser or other third-party cutting, splicing, or tampering with the wiring is not covered under the warranty.
If a customer tampers with the wiring and would like a replacement harness, they will need to purchase those components separately. The same goes for dropped, damaged or scratched head units or damaged/punctured speakers that took place during or after installation.
If we determine the issue to a warrantied items were caused by user error, i.e., modified wiring harness, we will notify the customer, and if desired, they can purchase a replacement component.
If our product is installed by a third-party shop, we are not liable for any additional labor costs charged by the shop. If our product is deemed defective, we will replace that product or aid in troubleshooting.
Returns
To return your product, please use the self-service returns service above.
If within 65 days, in some cases, we’ll pay shipping costs to return your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need Help?
Contact us for questions related to refunds, returns and store credit.